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Editor's Comment
First Word

News
New MLA membership category
Lishi - exciting times ahead*
Investigation into the use of asbestos in safes*
Summer Security Solutions

Features
The End of an Affair?*
What to do if your customers don't pay on time
BS3621 Mortice Lock ID hints and tips*
Body Language in Business
Customer Care & Relations

Tutorials
Van Locks*
Quick Guide to Picking an ERA Invincible Lock*
How to change a set of friction stays (hinges)*
3 Wheel Combination Lock Change Instructions*

Last Word
And Finally...